KMP Batu Mandi Catches Fire, JMP Promptly Deploys Claims Team

Cilegon: The passenger motor vessel (KMP) Batu Mandi caught fire in the waters off Merak Besar Island on Tuesday afternoon, October 20, 2026.

Following the incident, PT Jasa Raharja (Persero), together with its subsidiary PT Jasaraharja Putera (JRP), immediately dispatched a team to Merak Port in Cilegon, Banten, to oversee the evacuation process and ensure the proper handling of passenger insurance coverage data.

The inspection at Merak Port was also attended by the Minister of Transportation, the Governor of Banten, members of the boards of directors of PT Jasa Raharja (Persero), PT ASDP Indonesia Ferry (Persero), and PT Jasaraharja Putera to ensure close coordination among stakeholders.

In addition to monitoring the situation and port operations, the delegation also visited IHC Krakatau Medika Hospital in Cilegon. The visit aims to check on injured passengers that currently receiving treatment, provide moral support, and ensure certainty regarding passenger insurance coverage.

PT Jasaraharja Putera Marketing Director Imam Hendrawan confirmed that the claims technical team had been deployed to the site. Administrative data collection began at an early stage to ensure that passenger insurance coverage could be properly verified.

“Our Claim Services team immediately deployed personnel to collect the passenger manifest, compile data on the evacuation results, and actively coordinate with field officers and hospital representatives. Comprehensive data collection at an early stage is crucial to ensure that all administrative processes related to insurance coverage for KMP Batu Mandi passengers are properly verified and ready for further processing in accordance with the applicable policy terms,” he said.

Meanwhile, PT Jasaraharja Putera President Director Abdul Haris stated that the top priority at this time is ensuring the safety of all passengers. He also expressed his deep concern over the incident.

“Our main focus at this time is to prioritize the safety of all passengers and ensure a smooth evacuation process. To this end, we are working in close coordination with PT Jasa Raharja (Persero), PT ASDP Indonesia Ferry (Persero), the National Search and Rescue Agency (Basarnas), the police, and the Port Authority to ensure that on-site operations are carried out promptly, accurately, and in a coordinated manner. Our presence at Merak Port and Krakatau Medika Hospital reflects our commitment to directly oversee every aspect of the response and ensure that the victims receive the best possible care and protection,” Abdul said.

ASDP Corporate Secretary Windy Andale emphasized that passenger and crew safety remains the company’s top priority. She stated that ASDP is fully prepared to support the investigation handled by the relevant authorities.

“Response efforts are still ongoing, with joint teams from port authorities, Basarnas, and the police involved in handling the incident. ASDP confirms that all passengers and crew members have been successfully evacuated,” she said.

(Yaumil Tianri Rahmi)